False promises made by HyperPulse Naples representative
Complaint Details
I'm writing to complain about the premium plan I received from HyperPulse Naples. After paying $512.30 for product, I found that it was promised features that don't exist. I've tried resolving this with your customer service team multiple times, including speaking with Abbie Q., but have not received a satisfactory resolution.
Comments (2)
Jack Hill
May 02, 2025 06:11Just wanted to follow up on my complaint regarding HyperPulse Naples. I haven't heard anything back yet, and the meal kit I purchased is still not working correctly. Any assistance would be greatly appreciated.
Daniel Menard
May 18, 2025 06:07Dear customer, On behalf of HyperPulse Naples, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate expedited shipping to address this situation. Additionally, we have documented this case (Reference: REF-010C4611) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Hall Client Relations Manager HyperPulse Naples
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Status updateStatus changed to "Resolved"