Overcharged by Prime Living Regina Group for service
Complaint Details
On April 29, 2019, I signed up for Prime Living Regina Group's warranty service at their East Dustin, New Mexico location. I was told that the service would include equipment, but after paying $109.1, I discovered this wasn't the case. When I called to resolve this, Emma F. was unhelpful and refused to address my concerns.
Comments (2)
Rey O'Reilly
Apr 26, 2025 05:37An update to my situation: I've now spoken with three different representatives from Prime Living Regina Group, and each has given me conflicting information about how to resolve the issue with my kitchen knife set. This is extremely frustrating.
Clement Doyle
May 26, 2025 05:35Dear valued customer, Thank you for bringing this matter to our attention. We at Prime Living Regina Group take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our microwave and have initiated an internal investigation (Reference: REF-E9076EA3). One of our specialists from our Customer Retention will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Hernandez Senior Customer Representative Prime Living Regina Group Customer Relations
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