Billing dispute with Prime Living Regina Group

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Prime Living Regina Group has been much more responsive, though we still haven't reached a satisfactory resolution regarding their subscription plan.

Dear valued customer, Thank you for bringing your concerns about our kitchen knife set to our attention. We at Prime Living Regina Group are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective kitchen knife set 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary kitchen knife set accessory kit valued at $340.98 Please contact our dedicated resolution team at support@Prime Living Regina Group.com with your preferred delivery date and time, referencing case number REF-BB1D5458. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Thomas Customer Service Director Prime Living Regina Group