Study Scholars International provided defective product

After my initial complaint, Study Scholars International contacted me to troubleshoot the jeans. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Study Scholars International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 26, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $453.77 Please contact our dedicated resolution team at support@Study Scholars International.com with your preferred delivery date and time, referencing case number REF-F8E64EF8. We truly value your business and appreciate the opportunity to make this right. Best regards, David Johnson Customer Advocacy Director Study Scholars International