Overcharged by Smart Shoppe for service
Complaint Details
I am writing regarding order #ORD-3067-PHM-8154 placed with Smart Shoppe on February 20, 2008. I paid $810.41 for application, but when it arrived, I discovered was promised features that don't exist. I've made numerous attempts to contact customer service, but Domingo E. and other representatives have not been helpful in resolving this matter.
Comments (2)
Elouise Klocko
May 23, 2025 05:18Thank you for your response, but I'm still not satisfied with the resolution offered. The $59.79 refund only covers part of what I paid for the training session, and I've had to spend additional money to fix the issues caused.
Silvio Galli
May 24, 2025 05:53ComplaintNest Administrator Alert: We have noticed that Smart Shoppe has not yet responded to your complaint about their premium account. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team
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