Quality issues with Smart Shoppe product
Complaint Details
I want to report a serious concern with Smart Shoppe's service that I purchased on October 1, 1993 from your North Aliyahbury, Ohio store. The product has is not compatible as claimed despite being advertised as high quality. I've contacted customer service three times and spoken to Ilene M., but my issue remains unresolved.
Comments (2)
Carole Wilderman
May 24, 2025 06:07I want to acknowledge that Smart Shoppe has attempted to resolve this issue. However, the solution they're offering (a $34.60 store credit) isn't adequate considering I paid $34.60 for a sweater that never worked properly.
Zachery Kerluke
May 23, 2025 05:43Dear valued customer, Thank you for bringing this matter to our attention. We at Smart Shoppe take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-A99868F5). One of our specialists from our Customer Retention will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Joseph Thompson Customer Service Manager Smart Shoppe Customer Relations
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