Delayed delivery from Best Goods Surabaya
Complaint Details
I want to report a serious concern with Best Goods Surabaya's device that I purchased on June 28, 2011 from your Hayesbury, Iowa store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Elise M., but my issue remains unresolved.
Comments (2)
Hal Sawayn
May 19, 2025 06:08I'm adding this comment to provide additional information. The formal shoes from Best Goods Surabaya not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.
Clement Doyle
May 22, 2025 05:57Dear valued customer, Thank you for bringing this matter to our attention. We at Best Goods Surabaya take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-A3C1E64A). One of our specialists from our Customer Experience will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Clark Director of Customer Success Best Goods Surabaya Customer Relations
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