Tech Intelligence failed to honor their commitment

I'm updating my complaint because Tech Intelligence finally contacted me today. They've offered to replace the restaurant order, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear customer, On behalf of Tech Intelligence, I would like to personally apologize for the inconvenience you've experienced with our training session. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate full refund to address this situation. Additionally, we have documented this case (Reference: REF-EEC47207) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Barbara Hall Customer Satisfaction Coordinator Tech Intelligence

ComplaintNest Administrator Note: We have reviewed this complaint against Tech Intelligence and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the restaurant order. ComplaintNest Support Team