False promises made by Excel Center of University Daegu representative

I appreciate Excel Center of University Daegu reaching out, but the solution provided doesn't address my original concern. The replacement dress shirt has the same defect as the original one I complained about.

Dear valued customer, Thank you for bringing this matter to our attention. We at Excel Center of University Daegu take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-745DC8D0). One of our specialists from our Consumer Affairs will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Riley Miller Client Relations Manager Excel Center of University Daegu Customer Relations