Hidden fees discovered from Excel Center of University Daegu
Complaint Details
I'm writing to complain about the troubleshooting service I received from Excel Center of University Daegu. After paying $476.28 for plan, I found that it faced system outages. I've tried resolving this with your customer service team multiple times, including speaking with Myrna I., but have not received a satisfactory resolution.
Comments (2)
Grant Keeling
May 16, 2025 05:12After speaking with Susan White from the Support Operations at Excel Center of University Daegu, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.
Claudine Navarro
May 24, 2025 05:31ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Excel Center of University Daegu of this issue through multiple channels. They have acknowledged receipt of this complaint on May 16, 2025 and have assigned it reference number REF-1D35446B in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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