Billing discrepancy with Clinic Center International medical center

After my initial complaint, Clinic Center International contacted me to troubleshoot the tablet. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our laptop to our attention. We at Clinic Center International are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective laptop 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary laptop accessory kit valued at $44.83 Please contact our dedicated resolution team at support@Clinic Center International.com with your preferred delivery date and time, referencing case number REF-3D654477. We truly value your business and appreciate the opportunity to make this right. Best regards, Elizabeth White Executive Customer Care Director Clinic Center International