System crash after Web-Edge product update

I want to acknowledge that Web-Edge has attempted to resolve this issue. However, the solution they're offering (a $59.73 store credit) isn't adequate considering I paid $59.73 for a specialty food item that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Web-Edge are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 21, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $399.80 Please contact our dedicated resolution team at support@Web-Edge.com with your preferred delivery date and time, referencing case number REF-38F6986C. We truly value your business and appreciate the opportunity to make this right. Best regards, Jennifer Lewis Service Excellence Director Web-Edge