Web-Edge failed to honor their commitment

I want to acknowledge that Web-Edge has attempted to resolve this issue. However, the solution they're offering (a $115.45 store credit) isn't adequate considering I paid $115.45 for a prepared meal that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our subscription box to our attention. We at Web-Edge are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective subscription box 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary subscription box accessory kit valued at $150.26 Please contact our dedicated resolution team at support@Web-Edge.com with your preferred delivery date and time, referencing case number REF-E2E322EC. We truly value your business and appreciate the opportunity to make this right. Best regards, Peyton Davis Client Relations Director Web-Edge