Frustrated with Cyber Bot's lack of response

I'm adding this comment to provide additional information. The specialty coffee from Cyber Bot not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear customer, On behalf of Cyber Bot, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complimentary service extension to address this situation. Additionally, we have documented this case (Reference: REF-E83CA037) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Robinson Senior Support Specialist Cyber Bot

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Cyber Bot's meal delivery and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Cyber Bot and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team