Overcharged by FusionEdge Ltd. for service

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, FusionEdge Ltd. has been much more responsive, though we still haven't reached a satisfactory resolution regarding their customization service.

Dear valued customer, Thank you for bringing your concerns about our specialty coffee to our attention. We at FusionEdge Ltd. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 4, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective specialty coffee 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary specialty coffee accessory kit valued at $32.75 Please contact our dedicated resolution team at support@FusionEdge Ltd..com with your preferred delivery date and time, referencing case number REF-E835B6E5. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Johnson Executive Customer Care Director FusionEdge Ltd.