Misleading advertising by Food & Foods
Complaint Details
I'm writing to complain about the warranty service I received from Food & Foods. After paying $73.86 for appliance, I found that it arrived significantly late. I've tried resolving this with your customer service team multiple times, including speaking with Jessica S., but have not received a satisfactory resolution.
Comments (2)
Carleton Rogahn
Apr 30, 2025 06:01Thank you for your response, but I'm still not satisfied with the resolution offered. The $38.12 refund only covers part of what I paid for the expedited shipping, and I've had to spend additional money to fix the issues caused.
Jennie Brown
May 20, 2025 05:17Dear valued customer, Thank you for bringing this matter to our attention. We at Food & Foods take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our athletic shoes and have initiated an internal investigation (Reference: REF-3824F846). One of our specialists from our Customer Experience will be contacting you within the next 7 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Sarah Robinson Customer Satisfaction Coordinator Food & Foods Customer Relations
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Status updateStatus changed to "Resolved"