Poor customer service experience with Food & Foods

I'm adding this comment to provide additional information. The jeans from Food & Foods not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for your complaint regarding the dress shirt you purchased on April 21, 2025. At Food & Foods, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $23.91 2. A replacement dress shirt with an extended warranty 3. A store credit of $23.91 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-11B631B3. We value your business and hope to restore your confidence in our company. Best regards, Susan Martinez Customer Retention Manager Food & Foods

ComplaintNest Administrator Update: We have received confirmation from Food & Foods that they are actively working to resolve your complaint. Their representative, Alex Robinson, has committed to contacting you within 6 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team