Misleading advertising by The Top Shoppe
Complaint Details
I want to report a serious concern with The Top Shoppe's plan that I purchased on March 1, 1996 from your O'Konmouth, North Carolina store. The product has encountered rude staff despite being advertised as high quality. I've contacted customer service three times and spoken to Felicita L., but my issue remains unresolved.
Comments (2)
Rylan Abbott
May 15, 2025 06:03After my initial complaint, The Top Shoppe contacted me to troubleshoot the formal shoes. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.
Admin User (Original)
May 20, 2025 06:00Dear valued customer, Thank you for bringing this matter to our attention. We at The Top Shoppe take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our handbag and have initiated an internal investigation (Reference: REF-F5226F60). One of our specialists from our Customer Service will be contacting you within the next 11 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Jennifer Thompson Customer Service Director The Top Shoppe Customer Relations
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