The Education University Marseille failed to honor their commitment

It's now been 13 days since my initial complaint, and The Education University Marseille still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their priority service.

Dear valued customer, Thank you for bringing your concerns about our formal shoes to our attention. We at The Education University Marseille are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 15, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective formal shoes 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary formal shoes accessory kit valued at $304.17 Please contact our dedicated resolution team at support@The Education University Marseille.com with your preferred delivery date and time, referencing case number REF-FE840732. We truly value your business and appreciate the opportunity to make this right. Best regards, Avery Moore Service Excellence Director The Education University Marseille