False promises made by The First Shoppe Johor Bahru representative

I'm updating my complaint because The First Shoppe Johor Bahru finally contacted me today. They've offered to replace the dress shirt, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at The First Shoppe Johor Bahru take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our sweater and have initiated an internal investigation (Reference: REF-A1B13753). One of our specialists from our Customer Retention will be contacting you within the next 6 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Peyton Thomas Client Experience Manager The First Shoppe Johor Bahru Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The First Shoppe Johor Bahru of this issue through multiple channels. They have acknowledged receipt of this complaint on May 16, 2025 and have assigned it reference number REF-A1B13753 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team