False promises made by The First Shoppe Johor Bahru representative

Thank you for your response, but I'm still not satisfied with the resolution offered. The $149.57 refund only covers part of what I paid for the delivery service, and I've had to spend additional money to fix the issues caused.

Dear valued customer, Thank you for your complaint regarding the sweater you purchased on May 2, 2025. At The First Shoppe Johor Bahru, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $79.34 2. A replacement sweater with an extended warranty 3. A store credit of $79.34 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-ADC32CE9. We value your business and hope to restore your confidence in our company. Best regards, Casey Robinson Customer Success Manager The First Shoppe Johor Bahru