Delayed delivery from Knowledge Foundation Academy

I wanted to update this complaint to mention that a representative from Knowledge Foundation Academy called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

Dear valued customer, Thank you for bringing this matter to our attention. We at Knowledge Foundation Academy take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our formal shoes and have initiated an internal investigation (Reference: REF-157E7C33). One of our specialists from our Quality Assurance will be contacting you within the next 12 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, John Taylor Client Experience Manager Knowledge Foundation Academy Customer Relations