Unresolved issue with Top Retail Zone product
Complaint Details
I want to report a serious concern with Top Retail Zone's appliance that I purchased on August 7, 1992 from your New Foresttown, West Virginia store. The product has had my warranty claim denied unfairly despite being advertised as high quality. I've contacted customer service three times and spoken to Bert H., but my issue remains unresolved.
Comments (2)
Julia Tillman
May 13, 2025 05:30The situation with Top Retail Zone has gotten worse. Now they're claiming I never purchased the design service, despite me providing the receipt and reference number REF-F9D826B6 multiple times.
Daniel Menard
May 25, 2025 05:13Dear customer, On behalf of Top Retail Zone, I would like to personally apologize for the inconvenience you've experienced with our installation service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-F9D826B6) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Avery White Client Experience Manager Top Retail Zone
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