Unsatisfactory resolution from Top Retail Zone

I've received an email from James Davis at Top Retail Zone offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The handbag was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our sweater to our attention. We at Top Retail Zone are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 3, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective sweater 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary sweater accessory kit valued at $60.48 Please contact our dedicated resolution team at support@Top Retail Zone.com with your preferred delivery date and time, referencing case number REF-3AC88C10. We truly value your business and appreciate the opportunity to make this right. Best regards, Casey Thomas Client Relations Director Top Retail Zone