Billing dispute with Top Retail Zone

After speaking with Peyton Clark from the Support Operations at Top Retail Zone, I was told they would escalate my case, but it's been 5 days with no follow-up. This level of customer service is disappointing.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at Top Retail Zone are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 26, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $353.97 Please contact our dedicated resolution team at support@Top Retail Zone.com with your preferred delivery date and time, referencing case number REF-FFC240FC. We truly value your business and appreciate the opportunity to make this right. Best regards, Mary Anderson Executive Customer Care Director Top Retail Zone

ComplaintNest Administrator Note: We have reviewed this complaint against Top Retail Zone and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the formal shoes. ComplaintNest Support Team