Unresolved issue with Education Studies of Academy product

I wanted to update this complaint to mention that a representative from Education Studies of Academy called me yesterday, but we were disconnected before resolving the issue. I've tried calling back multiple times with no success.

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Education Studies of Academy's athletic shoes and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Education Studies of Academy and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team