Poor customer service experience with Education Studies of Academy

I want to acknowledge that Education Studies of Academy has attempted to resolve this issue. However, the solution they're offering (a $416.67 store credit) isn't adequate considering I paid $416.67 for a dress shirt that never worked properly.

Dear customer, On behalf of Education Studies of Academy, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate gift card to address this situation. Additionally, we have documented this case (Reference: REF-6AEB3208) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Linda Hall Director of Customer Success Education Studies of Academy