Warranty claim denied by Attorney & Firm

An update to my situation: I've now spoken with three different representatives from Attorney & Firm, and each has given me conflicting information about how to resolve the issue with my prepared meal. This is extremely frustrating.

Dear customer, On behalf of Attorney & Firm, I would like to personally apologize for the inconvenience you've experienced with our design service. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-870271B3) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Hernandez Customer Advocacy Manager Attorney & Firm