Warranty claim denied by Life Hospital Partners

The situation with Life Hospital Partners has gotten worse. Now they're claiming I never purchased the design service, despite me providing the receipt and reference number REF-0DF9DB30 multiple times.

Dear customer, On behalf of Life Hospital Partners, I would like to personally apologize for the inconvenience you've experienced with our professional setup. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate discount on future purchases to address this situation. Additionally, we have documented this case (Reference: REF-0DF9DB30) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Patricia Martinez Director of Customer Success Life Hospital Partners

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Life Hospital Partners of this issue through multiple channels. They have acknowledged receipt of this complaint on March 28, 2025 and have assigned it reference number REF-0DF9DB30 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team