False promises made by Life Hospital Partners representative

I appreciate ComplaintNest's assistance with this matter. Since filing this complaint, Life Hospital Partners has been much more responsive, though we still haven't reached a satisfactory resolution regarding their loyalty program.

Dear valued customer, Thank you for bringing this matter to our attention. We at Life Hospital Partners take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our camera and have initiated an internal investigation (Reference: REF-BBECA245). One of our specialists from our Client Relations will be contacting you within the next 9 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Charles Brown Customer Service Manager Life Hospital Partners Customer Relations

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Life Hospital Partners of this issue through multiple channels. They have acknowledged receipt of this complaint on March 31, 2025 and have assigned it reference number REF-BBECA245 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team