Knowledge Campus failed to honor their commitment

I want to acknowledge that Knowledge Campus has attempted to resolve this issue. However, the solution they're offering (a $119.36 store credit) isn't adequate considering I paid $119.36 for a jeans that never worked properly.

Dear valued customer, Thank you for bringing your concerns about our winter coat to our attention. We at Knowledge Campus are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 17, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective winter coat 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary winter coat accessory kit valued at $488.18 Please contact our dedicated resolution team at support@Knowledge Campus.com with your preferred delivery date and time, referencing case number REF-6DAFF3D4. We truly value your business and appreciate the opportunity to make this right. Best regards, Sarah Thompson Resolution Center Director Knowledge Campus