The Summit Education Group failed to honor their commitment

After my initial complaint, The Summit Education Group contacted me to troubleshoot the sweater. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the t-shirt you purchased on May 8, 2025. At The Summit Education Group, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $91.91 2. A replacement t-shirt with an extended warranty 3. A store credit of $91.91 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-E8DA6D32. We value your business and hope to restore your confidence in our company. Best regards, Avery Smith Product Support Manager The Summit Education Group

ComplaintNest Administrator Alert: We have noticed that The Summit Education Group has not yet responded to your complaint about their delivery service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team