Overcharged by Value Depot Exchange for service
Complaint Details
I am writing regarding order #ORD-7390-PBN-3275 placed with Value Depot Exchange on January 11, 1979. I paid $568.59 for gadget, but when it arrived, I discovered stopped working after two weeks. I've made numerous attempts to contact customer service, but Gino P. and other representatives have not been helpful in resolving this matter.
Comments (2)
Weston Kunze
Apr 26, 2025 05:47I've received an email from Charles Miller at Value Depot Exchange offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The jacket was clearly defective from the start.
Jennie Brown
May 14, 2025 05:40Dear valued customer, Thank you for bringing this matter to our attention. We at Value Depot Exchange take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our dress shirt and have initiated an internal investigation (Reference: REF-96FB9B48). One of our specialists from our Client Relations will be contacting you within the next 2 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, William Walker Client Relations Manager Value Depot Exchange Customer Relations
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