Poor customer service experience with Value Depot Exchange

It's now been 12 days since my initial complaint, and Value Depot Exchange still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their premium account.

Dear customer, On behalf of Value Depot Exchange, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate store credit to address this situation. Additionally, we have documented this case (Reference: REF-8F7CB832) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Mary Taylor Customer Advocacy Manager Value Depot Exchange

ComplaintNest Administrator Alert: We have noticed that Value Depot Exchange has not yet responded to your complaint about their customer support plan. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team