Quality issues with Modern Doctor Institute product

After my initial complaint, Modern Doctor Institute contacted me to troubleshoot the television. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for your complaint regarding the camera you purchased on March 30, 2025. At Modern Doctor Institute, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $219.38 2. A replacement camera with an extended warranty 3. A store credit of $219.38 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-8CB3B004. We value your business and hope to restore your confidence in our company. Best regards, Taylor Moore Executive Customer Care Manager Modern Doctor Institute