Advisory, Advisory & Chambers Enterprises refused to address issue

It's now been 12 days since my initial complaint, and Advisory, Advisory & Chambers Enterprises still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their delivery service.

Dear valued customer, Thank you for bringing this matter to our attention. We at Advisory, Advisory & Chambers Enterprises take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our catering service and have initiated an internal investigation (Reference: REF-6A710CDC). One of our specialists from our Consumer Affairs will be contacting you within the next 3 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Patricia Martin Client Support Executive Advisory, Advisory & Chambers Enterprises Customer Relations