Refund refused by Space of Premium

The situation with Space of Premium has gotten worse. Now they're claiming I never purchased the technical support package, despite me providing the receipt and reference number REF-8C2290E2 multiple times.

Dear customer, I am reaching out regarding your recent complaint about our premium account. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Brand Representative at Space of Premium, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $150.77 to your original payment method 2. Added a $150.77 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-8C2290E2 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Jennifer Harris Brand Representative Space of Premium

ComplaintNest Administrator Update: We have received confirmation from Space of Premium that they are actively working to resolve your complaint. Their representative, David Clark, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team