Quality issues with Homes Bros LLC product

I appreciate Homes Bros LLC reaching out, but the solution provided doesn't address my original concern. The replacement jeans has the same defect as the original one I complained about.

Dear customer, I am reaching out regarding your recent complaint about our subscription plan. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Director of Customer Success at Homes Bros LLC, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $342.79 to your original payment method 2. Added a $342.79 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-D8502C4F for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, David Smith Director of Customer Success Homes Bros LLC