Refund refused by Fare Treats Townsville Inc.

I'm still waiting for a resolution on this issue. It's been over a week since I filed this complaint about Fare Treats Townsville Inc.. Can someone please provide an update?

Dear valued customer, Thank you for bringing your concerns about our fitness tracker to our attention. We at Fare Treats Townsville Inc. are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on May 24, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective fitness tracker 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary fitness tracker accessory kit valued at $166.61 Please contact our dedicated resolution team at support@Fare Treats Townsville Inc..com with your preferred delivery date and time, referencing case number REF-2E74A7AC. We truly value your business and appreciate the opportunity to make this right. Best regards, Susan Taylor Client Relations Director Fare Treats Townsville Inc.

ComplaintNest Administrator Note: We have reviewed this complaint against Fare Treats Townsville Inc. and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the winter coat. ComplaintNest Support Team