Unsatisfactory resolution from Fare Treats Townsville Inc.

The situation with Fare Treats Townsville Inc. has gotten worse. Now they're claiming I never purchased the customer support plan, despite me providing the receipt and reference number REF-7DC18693 multiple times.

Dear customer, I am reaching out regarding your recent complaint about our expedited shipping. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Customer Representative at Fare Treats Townsville Inc., I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $500.85 to your original payment method 2. Added a $500.85 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-7DC18693 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, David Harris Senior Customer Representative Fare Treats Townsville Inc.

ComplaintNest Administrator Alert: We have noticed that Fare Treats Townsville Inc. has not yet responded to your complaint about their repair service. We have sent a formal escalation notice to their corporate office and have initiated our second-level notification process. Please be assured that we are actively monitoring this situation and will take additional steps if necessary to ensure your complaint receives proper attention. ComplaintNest Advocacy Team