Delayed delivery from The Academic Education Washington

After my initial complaint, The Academic Education Washington contacted me to troubleshoot the sweater. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at The Academic Education Washington are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on March 27, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $115.99 Please contact our dedicated resolution team at support@The Academic Education Washington.com with your preferred delivery date and time, referencing case number REF-4D3A2C83. We truly value your business and appreciate the opportunity to make this right. Best regards, Rowan Smith Customer Success Director The Academic Education Washington