Misleading advertising by The Academic Education Washington

I've received an email from John Hall at The Academic Education Washington offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The sweater was clearly defective from the start.

Dear valued customer, Thank you for bringing your concerns about our t-shirt to our attention. We at The Academic Education Washington are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 7, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective t-shirt 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary t-shirt accessory kit valued at $165.65 Please contact our dedicated resolution team at support@The Academic Education Washington.com with your preferred delivery date and time, referencing case number REF-281BC81F. We truly value your business and appreciate the opportunity to make this right. Best regards, Patricia Johnson Product Support Director The Academic Education Washington

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Academic Education Washington of this issue through multiple channels. They have acknowledged receipt of this complaint on April 19, 2025 and have assigned it reference number REF-281BC81F in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team