Poor customer service experience with Depot Central Holdings
Complaint Details
On April 3, 1994, I signed up for Depot Central Holdings's delivery service at their Schambergerborough, Utah location. I was told that the service would include service, but after paying $129.41, I discovered this wasn't the case. When I called to resolve this, Kendrick Y. was unhelpful and refused to address my concerns.
Comments (2)
Arnulfo Smith
May 02, 2025 05:18An update to my situation: I've now spoken with three different representatives from Depot Central Holdings, and each has given me conflicting information about how to resolve the issue with my winter coat. This is extremely frustrating.
Admin User (Original)
May 14, 2025 05:37Dear valued customer, Thank you for your complaint regarding the sweater you purchased on April 4, 2025. At Depot Central Holdings, customer satisfaction is our top priority, and we take all feedback seriously. We have thoroughly investigated your case and have identified the source of the issue you experienced. We would like to offer you the following resolution options: 1. A full refund of $233.15 2. A replacement sweater with an extended warranty 3. A store credit of $233.15 plus 20% for your inconvenience Please let us know which option would best satisfy your concerns by responding to this message or calling our dedicated customer resolution line at 1-800-555-1234, reference number REF-B750C583. We value your business and hope to restore your confidence in our company. Best regards, Quinn Martinez Resolution Center Manager Depot Central Holdings
Complaint Status
SubmittedAI Verification
This complaint has been verified by our AI system.
Legal Acknowledgment
The complainant has provided legal acknowledgment.
Complaint Timeline
2 EventsComplaint Submitted
SubmittedComplaint submitted
AI Verification
Ai verifiedComplaint verified