Unsatisfactory resolution from Architecture Bros Seoul International

After my initial complaint, Architecture Bros Seoul International contacted me to troubleshoot the handbag. We tried several solutions over the phone, but none fixed the issue. I'm still waiting for a replacement or refund.

Dear customer, On behalf of Architecture Bros Seoul International, I would like to personally apologize for the inconvenience you've experienced with our subscription plan. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate priority repair to address this situation. Additionally, we have documented this case (Reference: REF-558E3AA9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Elizabeth Allen Customer Service Manager Architecture Bros Seoul International

ComplaintNest Administrator Update: We have received confirmation from Architecture Bros Seoul International that they are actively working to resolve your complaint. Their representative, Casey Rodriguez, has committed to contacting you within 2 business days with a proposed resolution. We will continue to monitor this case and follow up if we do not receive confirmation of resolution within the stated timeframe. ComplaintNest Verification Team