Billing dispute with The Health Path Associates

It's now been 13 days since my initial complaint, and The Health Path Associates still hasn't addressed the core issue. I've received generic responses that don't actually solve my problem with their repair service.

Dear customer, On behalf of The Health Path Associates, I would like to personally apologize for the inconvenience you've experienced with our extended warranty. We strive to provide exceptional service to all our customers, and we regret that we fell short of this standard in your case. After carefully reviewing your complaint, I have authorized an immediate complementary accessory package to address this situation. Additionally, we have documented this case (Reference: REF-E0A30BE9) to help improve our training and service protocols. Please feel free to contact me directly at extension 4567 if you have any further questions or concerns. Yours sincerely, Rowan Rodriguez Customer Experience Specialist The Health Path Associates

ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified The Health Path Associates of this issue through multiple channels. They have acknowledged receipt of this complaint on May 2, 2025 and have assigned it reference number REF-E0A30BE9 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team