Frustrated with Natural Tastes's lack of response

Just wanted to follow up on my complaint regarding Natural Tastes. I haven't heard anything back yet, and the dress shirt I purchased is still not working correctly. Any assistance would be greatly appreciated.

Dear valued customer, Thank you for bringing your concerns about our jeans to our attention. We at Natural Tastes are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 25, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective jeans 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary jeans accessory kit valued at $407.97 Please contact our dedicated resolution team at support@Natural Tastes.com with your preferred delivery date and time, referencing case number REF-86317A32. We truly value your business and appreciate the opportunity to make this right. Best regards, David Brown Customer Success Director Natural Tastes

ComplaintNest Administrator Note: We have reviewed this complaint against Natural Tastes and have verified that it meets our platform standards. We have reached out to the company on your behalf and will continue to monitor this case. Please note that we have escalated this to our priority queue due to the nature of the issue with the jeans. ComplaintNest Support Team