Refund refused by Secure Studios

I'm adding this comment to provide additional information. The organic produce box from Secure Studios not only failed to work as advertised but also damaged my other equipment when I tried to use it as directed in the manual.

Dear valued customer, Thank you for bringing your concerns about our meal kit to our attention. We at Secure Studios are committed to product excellence and customer satisfaction. After a thorough investigation of your complaint, our technical team has confirmed that there was indeed a manufacturing defect in the batch produced on April 23, 2025. We have since corrected this issue in our production process. As a resolution, we would like to: 1. Arrange for immediate pickup of the defective meal kit 2. Deliver a replacement from our newest production line 3. Extend your warranty by an additional 12 months 4. Include a complementary meal kit accessory kit valued at $396.54 Please contact our dedicated resolution team at support@Secure Studios.com with your preferred delivery date and time, referencing case number REF-B16257C9. We truly value your business and appreciate the opportunity to make this right. Best regards, Michael Robinson Customer Advocacy Director Secure Studios