System crash after Secure-Tech product update
Complaint Details
I'm writing to complain about the upgrade service I received from Secure-Tech. After paying $294.36 for service, I found that it found unauthorized charges. I've tried resolving this with your customer service team multiple times, including speaking with Art S., but have not received a satisfactory resolution.
Comments (2)
Ronaldo Schoen
May 18, 2025 05:36I've received an email from Taylor Anderson at Secure-Tech offering a partial refund, but I believe I'm entitled to a full refund given the circumstances. The subscription box was clearly defective from the start.
Admin User (Original)
May 20, 2025 06:11ComplaintNest Administrator Notice: This complaint has been verified and documented in our system. We have notified Secure-Tech of this issue through multiple channels. They have acknowledged receipt of this complaint on May 10, 2025 and have assigned it reference number REF-520A4A78 in their internal system. We recommend continuing to work directly with the company while we monitor the situation. Please update this complaint if you do not receive a satisfactory response within 10 business days. ComplaintNest Resolution Team
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