Unsatisfactory resolution from Quality Realty International

The situation with Quality Realty International has gotten worse. Now they're claiming I never purchased the maintenance contract, despite me providing the receipt and reference number REF-B1F6B304 multiple times.

Dear customer, I am reaching out regarding your recent complaint about our personal shopping service. First and foremost, I want to extend my sincere apologies for the frustration this situation has caused you. As the Senior Support Specialist at Quality Realty International, I have personally reviewed your case and have spoken with the team members involved. There appears to have been a miscommunication regarding our service guarantees, and I take full responsibility for this oversight. I have taken the following immediate actions: 1. Processed a refund of $220.74 to your original payment method 2. Added a $220.74 service credit to your account for future use 3. Implemented additional training for our staff based on your feedback Your case has been assigned reference number REF-B1F6B304 for any future correspondence. Please allow 3-5 business days for the refund to appear in your account. Thank you for giving us the opportunity to address this matter. Your feedback helps us improve. Sincerely, Richard Taylor Senior Support Specialist Quality Realty International