Quality issues with Quality Realty International product

I'm updating my complaint because Quality Realty International finally contacted me today. They've offered to replace the smart thermostat, but I've requested a refund instead since I've already purchased a replacement elsewhere.

Dear valued customer, Thank you for bringing this matter to our attention. We at Quality Realty International take all customer concerns seriously and are committed to ensuring your satisfaction. We have reviewed your complaint regarding our cookware set and have initiated an internal investigation (Reference: REF-335C7DFA). One of our specialists from our Customer Success will be contacting you within the next 14 business days to discuss this matter further and work towards a resolution that addresses your concerns. We appreciate your patience and look forward to resolving this matter to your satisfaction. Sincerely, Avery Rodriguez Senior Customer Representative Quality Realty International Customer Relations

ComplaintNest Administrator Intervention: Due to the serious nature of your complaint regarding Quality Realty International's vacuum cleaner and the safety concerns you've raised, we have expedited this case in our system. We have directly contacted senior management at Quality Realty International and have received assurance that this matter will be investigated promptly. Additionally, we have notified the appropriate consumer protection authorities as this appears to be part of a pattern of similar complaints. Please stand by for updates as we work to ensure this situation is properly addressed. ComplaintNest Consumer Protection Team